Refund Policy

This Refund Policy applies to all fees paid to Madhava Creation for access to the HospitPro platform — subscription fees, add-on purchases, and any setup or onboarding fees. It does not apply to payments made by your customers through your HospitPro-powered checkout pages; those are governed by your own refund policy as the merchant.

All fees are charged in Indian Rupees (INR) and processed via Razorpay. Refunds, where applicable, are credited to the original payment method.

HospitPro offers a free trial period to new Subscribers (typically 14 days). During the trial:

• No payment is required — there is nothing to refund
• At trial end, your account is suspended until you choose a paid plan
• If you choose not to subscribe after the trial, your account is closed after 30 days with no charge

Monthly subscription fees are non-refundable once the billing period has started. The 14-day free trial allows you to evaluate the platform before committing.

Annual subscriptions qualify for a partial refund within 7 calendar days of payment, subject to conditions:

• Fewer than 50 transactions processed on the Platform
• No live customer operations (bookings, orders, check-ins) used
• Request submitted from your registered account email

If you contracted for a paid setup or onboarding service (custom configuration, data migration, staff training):

• Non-refundable once onboarding has begun (any work started on your account)
• Full refund if you cancel before onboarding begins
• Partial refund at our discretion if onboarding is partially complete

WhatsApp messaging credits, if purchased separately:

• Unused credits expire at subscription end — non-refundable
• Credits cannot be transferred between accounts
• If we discontinue the WhatsApp feature, all unused credits will be fully refunded within 14 days
• Delivery failures due to our technical issues may result in credit restoration (not cash refund) at our discretion

We consider refund requests outside the standard policy in these circumstances (approval at our discretion, documentation required):

HospitPro enables your customers to pay for bookings, orders, and memberships via Razorpay. These payments flow directly to your Razorpay account — HospitPro does not receive or control these funds.

You are the merchant for your customers’ payments:

• You are solely responsible for your own refund policy toward your customers
• HospitPro is not a party to the transaction between you and your customers
• Customer refund requests must be processed by you through your Razorpay dashboard or the HospitPro refund interface
• HospitPro support cannot issue refunds to your customers on your behalf

If you initiate a chargeback with your bank for a HospitPro subscription charge without first contacting us:

• Your account is immediately suspended pending investigation
• We will contest the chargeback with full transaction records, communication history, and usage logs
• If the chargeback is found in our favour, a ₹500 chargeback administration fee will be added to your account
• Accounts with fraudulent chargebacks are permanently banned

Contact us first — most billing disputes are resolved quickly without a chargeback.

1. Email us at madhavacreation3108@gmail.com from your registered account email
2. Subject line: “Refund Request — [Your Business Name]”
3. Include: Your business name, registered email, Razorpay Payment ID or Order ID, reason for the request, and any supporting documentation
4. Response: Acknowledgement within 2 business days; decision within 7 business days
5. If approved: Refund initiated within 2 business days of approval; bank processing takes 5–10 business days

Refunds go to the original payment method only. We do not process cash refunds or transfers to a different account.

If you disagree with our refund decision, escalate through:

• Email escalation: Reply with “ESCALATE” in the subject line — senior review within 7 business days
• Consumer Forum: For disputes below ₹50 lakh, the District Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019
• Razorpay dispute resolution: For payment processing issues, Razorpay’s dispute mechanism may apply